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Frequently Asked Questions

These are some frequently asked questions by customers at Warlistop.com. 

PRODUCT

Q. HOW IS THE PRODUCT QUALITY?

We work only with the best quality products, e.g. our Cotton T-shirts are 180 gsm super combed bio-washed fabric with double stitched seam and ribbed neck. It has pre-shrunk fabric with a regular fit and offers excellent colour fastness.

Q. WHAT ARE THE WASH CARE INSTRUCTIONS?

Following the instructions on the care labels is an assurance that the appearance and fit of the garment will be maintained after several washes. 

Damage to garments from incorrect cleaning methods can lead to complaints, costly customer returns and a bad image. Whereas, accurate and clearly written care labels can boost customer satisfaction.
 
Here are a few wash care instructions that you must follow for your apparels :
1. Wash in cold water 
2. Tumble dry in shade 
3. Do not wring 
4. Do not iron on the print
5. Do not dry clean
Washcare
 

ORDERS

Q. CAN I PLACE AN ORDER WITHOUT CREATING AN ACCOUNT?

Yes, you can order by selecting the GUEST option. However, we recommend that you create an account, to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just  visit https://warlistop.com, create an order and follow the instructions on-screen. For a more detailed information on the ordering process on the mobile site click here.

Q. WHERE IS MY ORDER CONFIRMATION?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at sales@warlistop.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there. You can also check your order in your dashboard after you log in. 

Q. WHY HAS MY ORDER BEEN CANCELED?

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

Q. HOW DO I CANCEL MY ORDER?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via sales@warlistop.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Q. CAN I ALTER MY ORDER?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

Q. CAN I BUY MULTIPLE PRODUCTS IN A SINGLE PAYMENT?

Yes, you can just add your products and purchase it.

Q. HOW DO I CHECK THE CURRENT STATUS OF MY ORDERS?

You can check the status of your order in your dashboard.

Q. DO YOU DO CUSTOMIZED PRODUCTS?

 Oh! Yes, definitely. You can let us know at "Support" and we shall look into it.

 Q. WHAT IF I WANT TO MAKE BULK PURCHASE?

Just send us what you want to purchase and we shall let you know the price separately.

 

SHIPMENT & DELIVERY

Q. WHAT IS THE ESTIMATED DELIVERY TIME?

We generally ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Usually it takes 7-10 business days. Estimated Delivery time also depends on the destination to which you want the order shipped.

Q. HOW DOES THE DELIVERY PROCESS WORK?

All deliveries are scheduled through reputed couriers. We let you know when we ship your consignment with a Tracking number.

Q. CAN YOU SEND IT EARLIER?

Exceptions are made all the time. Just contact us if you've forgotten your loved one’s birthday and we'll make it quicker, if possible.

Q. DO YOU SHIP INTERNATIONALLY?

Not yet, but we can always look at helping you. Please do contact us and we'll be happy to serve you.

 Q. HOW MUCH IS SHIPPING?

Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. In India, Shipping is FREE. However, for international destinations the cost is $20 per 500 gms.

Q. CAN I TRACK MY ORDER?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to dispatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

PAYMENT

Q. DO I HAVE TO PAY IN ADVANCE FOR BULK PURCHASE?

For bulk purchases, you may pay 50% on order and 50% before shipment. We shall send you the payment link.

Q. HOW DO I PAY FOR A WARLISTOP PURCHASE?

WARLISTOP offers you multiple payment methods. Whatever your online mode of payment, you can be rest assured that WARLISTOP’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. You may use Internet Banking, Gift Cards, Wallets to make your purchase. WARLISTOP also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India.

Q. ARE THERE ANY HIDDEN CHARGES (OCTROI OR SALES TAX) WHEN I MAKE A PURCHASE ON WARLISTOP?

There are NO hidden charges when you make a purchase on WARLISTOP. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

Q. CAN I PAY CASH ON DELIVERY MODE?

Yes, you can pay in Cash on Delivery mode. Just select the mode on shipping tab and enjoy. 

Q. HOW DO I PAY USING A CREDIT/DEBIT CARD?

We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Q. IS IT SAFE TO USE MY CREDIT/DEBIT CARD ON WARLISTOP?

Your online transaction on WARLISTOP is secure with the highest levels of transaction security currently available on the Internet. WARLISTOP uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments on WARLISTOP are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

Q. WHAT STEPS DOES WARLISTOP TAKE TO PREVENT CARD FRAUD?

WARLISTOP realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team. In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologize for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

Q. WHAT IS A 3D SECURE PASSWORD?

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the Verified by VISA and Mastercard Secure Code services, respectively. The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

Q. WHERE IS MY REFUND?

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

 RETURNS

Q. CAN I RETURN OR EXCHANGE AN ITEM?

You can absolutely return your item to us, within 15 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges. If you’re unsure about clothing sizes, we recommend ordering the two closest matches and returning the one that doesn’t fit.

Q. I'VE CHANGED MY MIND. HOW DO I RETURN AN ITEM FROM MY ORDER?

Oh no! Please tell us what is wrong as we want you to be absolutely in love with your order. Raise a return request at https://warlistop.com/pages/contact-us and we'll do our best to make it as smooth as butter for you. You can return the product within 15 days of receipt. However, the return will only be accepted if the product is defective or is of a wrong specification than the one selected by you. 

Q. I RECEIVED A DAMAGED ITEM. WHAT NOW?

Same as above!

Q. HOW DO I RETURN AN ITEM?

Please contact our customer service team via https://warlistop.com/pages/contact-us. Provided the return is within the 15-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

Q. WHAT DO I DO IF I LOSE MY RETURN NOTE?

We send return notes by email, so if you can locate the email we sent you, simply print off a new one. If you can’t find this email, please get in touch and ask for it to be resent to you.

Q. MY ORDER HAS ARRIVED BUT IT’S NOT AS I EXPECTED. WHAT CAN I DO?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via support@warlistop.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

Q. HOW LONG DOES IT TAKE TO RETURN AN ITEM?

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

BECOMING AN AFFILIATE

Q. HOW DO I BECOME AN AFFILIATE PARTNER AT WARLISTOP?

Register yourself at http://partners.warlistop.com and become an affiliate. For more information on becoming an affiliate refer here.

OTHERS

Q. HOW DO I LOG INTO MY ACCOUNT?

Just click on the person icon on the top right corner of the page and login.

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